Last updated: September 22, 2026. This refund policy applies to payments made to Catalyst Programmers (“we”, “us”) for coaching, training, counselling, and related services.
1. Non-refundable fees
All fees and deposits paid to us are non-refundable, including enrollment fees, registration amounts, instalments, and full course fees, except where a refund is required by applicable law. Missing classes, changing your mind, or not completing a program does not create a right to a refund.
2. Enrollment fee
The enrollment / registration fee paid online (for example via Cashfree) is charged to process your application and reserve a seat. Once paid successfully, it is non-refundable even if enrollment is later cancelled, declined, or you do not join the batch.
3. Course & instalment payments
Amounts paid toward a course (including EMI or instalment plans where offered) are non-refundable after payment is received. We may, at our sole discretion, allow a batch transfer or credit toward another program — that is a goodwill option, not a refund entitlement.
4. Duplicate or failed payments
If your bank or payment gateway shows a failed charge but money was deducted, or you were charged twice by mistake, contact us with the transaction ID and payment proof. Verified duplicate or failed-capture amounts may be reversed or adjusted after confirmation with the payment provider (typically within 7–14 business days, depending on your bank).
5. How to raise a payment issue
Email or WhatsApp us using the contact details on our website. Include your full name, registered email/phone, course name, payment date, amount, and transaction / order ID. We will review and reply within a reasonable time.
6. Related policies
Also see our Cancellation Policy, Terms & Conditions, and Privacy Policy.
